Returns & Refunds Policy

Last updated: 22 August 2026

This Returns & Refunds Policy explains how cancellations, returns, exchanges, defective products and refunds are handled for purchases from rcherylifestyle.eu.

Rchery Lifestyle is a sub-brand of Socx.

Socx, trading as Rchery Lifestyle
Rouwkuilenweg 3e
5813 BH Ysselsteyn
The Netherlands

Email: info@rcherylifestyle.eu
Chamber of Commerce (KVK) number: 12060897
VAT identification number: NL001827751B59

1. Standard, non-personalised products

If you are a consumer, you generally have the right to withdraw from an online purchase of a standard, non-personalised product without giving a reason.

You must notify us of your decision within 14 days after the day on which you, or a person designated by you, receives or collects the product.

If an order contains multiple products delivered or collected separately, the withdrawal period generally starts when the final product is received.

After notifying us, you must return the product within a further 14 days.

2. How to exercise your right of withdrawal

To withdraw, send an unambiguous statement to:

Email: info@rcherylifestyle.eu

or:

Socx
Rouwkuilenweg 3e
5813 BH Ysselsteyn
The Netherlands

Please include:

  • Your full name;

  • Your order number;

  • The product or products you wish to return;

  • The date on which the order was received or collected; and

  • A clear statement that you wish to withdraw from the purchase.

You may use the model withdrawal form at the end of this policy, but its use is not mandatory.

Sending the notice before the 14-day period expires is sufficient to meet the withdrawal deadline.

3. Returning a product

After notifying us of your withdrawal, send the product to:

Socx – Rchery Lifestyle Returns
Rouwkuilenweg 3e
5813 BH Ysselsteyn
The Netherlands

Please include your order number with the return.

You are responsible for the direct cost of returning a non-defective product. We recommend using suitable packaging and a trackable shipping method. You are responsible for the return shipment until it is delivered to us.

You do not have to use the original packaging, but please package the product securely to prevent damage.

Do not return a product cash on delivery or with unpaid postage. Such shipments may be refused.

4. Condition of returned products

You may inspect a product as you would normally be allowed to do in a physical shop to establish its nature, characteristics, size and functioning.

You may be responsible for any diminished value caused by handling beyond what is reasonably necessary for that inspection.

Please return products clean and, where reasonably possible, with their labels and original packaging.

The absence of original packaging does not by itself remove a statutory right of withdrawal.

5. Personalised products

The statutory right of withdrawal does not apply to products:

  • Made according to your specifications; or

  • Clearly personalised using a name or other information supplied by you.

A personalised product therefore cannot normally be returned or exchanged because:

  • You changed your mind;

  • You supplied the wrong name or spelling;

  • You selected the wrong size, colour or design; or

  • The product is no longer wanted.

If you contact us before production has started, we may be able to amend or cancel the order, but this cannot be guaranteed.

This exclusion does not affect your rights if the personalised product is defective, damaged, incorrectly produced or does not match the accepted order.

6. Exchanges

We do not guarantee direct exchanges.

For an eligible standard product, the simplest procedure may be to exercise your right of withdrawal, return the original product and place a new order for the preferred size or version.

Personalised products cannot be exchanged unless they are defective, damaged or incorrectly produced due to our error.

Contact us at info@rcherylifestyle.eu before returning anything if you are unsure whether an exchange is possible.

7. Refunds following withdrawal

If you validly withdraw from the complete purchase, we will refund:

  • The purchase price of the eligible returned products; and

  • The cost of the least expensive standard delivery method offered for the original order, where delivery charges were paid.

We do not have to refund:

  • Additional costs resulting from your choice of a more expensive delivery method;

  • The direct cost of returning the products; or

  • Any reduction in value caused by handling beyond what was necessary to inspect the product.

If you return only part of an order, the original delivery charge may not be refunded where that charge would have applied equally to the products you keep.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until:

  • We have received the returned product; or

  • You provide evidence that you sent it back,

whichever occurs first.

Refunds will normally be made through the original payment method and will not incur a refund fee from us.

The time needed for the refund to appear in your account may depend on Mollie, your bank and the payment method used.

8. Defective, damaged or incorrect products

If a product is defective, damaged, incorrectly supplied or incorrectly personalised due to our error, contact us promptly at:

info@rcherylifestyle.eu

Please provide:

  • Your name and order number;

  • A description of the issue; and

  • Clear photographs where these can reasonably demonstrate the problem.

Do not discard or return the product until we have responded, unless waiting would be unreasonable.

Depending on the circumstances and your statutory rights, we may offer:

  • Repair or correction;

  • Replacement;

  • Completion of missing items;

  • A proportionate price reduction; or

  • A full or partial refund.

We will bear reasonable return costs where the product is defective, damaged, incorrectly supplied or incorrectly personalised due to our error.

Your legal rights concerning product conformity and statutory guarantees are not limited by this policy.

9. Incorrect customer information

We are not responsible for errors in personalisation, delivery or collection information that result directly from inaccurate information supplied by the customer.

Please check names, spelling, size, design, colour, email address and delivery information carefully before placing the order.

Contact us immediately if you discover an error. We will try to help if production or fulfilment has not yet started.

10. Event collection orders

For orders collected at the JVD Open, the withdrawal period for eligible standard products generally begins on the day the customer, or a person designated by the customer, collects the order.

Collection at an event does not by itself remove the withdrawal right where the purchase agreement was concluded online.

The withdrawal exception for clearly personalised products continues to apply.

If you cannot collect an order, contact us at info@rcherylifestyle.eu. Where we agree to ship the order after the event, additional shipping and handling costs may apply and must be paid before shipment.

Failure to collect an order does not automatically cancel it or create a right to a refund, particularly where the product was personalised.

11. Orders placed during the event

The legal treatment of an order placed at the event may depend on where and how the purchase agreement was concluded.

The statutory 14-day right of withdrawal generally applies to distance contracts, such as purchases completed online. It does not automatically apply to an ordinary purchase completed at a physical sales booth.

Any statutory rights relating to defective or non-conforming products continue to apply.

12. Order cancellation before fulfilment

If you want to cancel an order before it has been produced, dispatched or prepared for collection, contact us as soon as possible at info@rcherylifestyle.eu.

For standard products, we will try to process the cancellation before fulfilment.

For personalised products, cancellation or amendment is only possible if we can stop the production process. Once production has started, the order normally cannot be cancelled because the product is being made according to your specifications.

13. Refused or uncollected shipments

If a shipment is refused, unclaimed or returned because the delivery details supplied were incorrect or incomplete, we may deduct or charge reasonable return and reshipping costs, where permitted by law.

We will contact you to discuss redelivery, collection or any refund that may be due.

14. Contact

For questions about returns or refunds, contact:

Socx, trading as Rchery Lifestyle
Rouwkuilenweg 3e
5813 BH Ysselsteyn
The Netherlands

Email: info@rcherylifestyle.eu
Website: https://rcherylifestyle.eu

Model withdrawal form

Complete and return this form only if you wish to withdraw from an eligible purchase. You may also send the same information by email.

To:
Socx, trading as Rchery Lifestyle
Rouwkuilenweg 3e
5813 BH Ysselsteyn
The Netherlands
Email: info@rcherylifestyle.eu

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s): ______________________________________________

Order number: ___________________________________________

Ordered on: _____________________________________________

Received or collected on: _________________________________

Consumer’s name: ________________________________________

Consumer’s address: ______________________________________

Email address: ___________________________________________

Signature, only if this form is submitted on paper:

Date: __________________________________________________